Sion Pendant votre séjour

If you have standard insurance, you will be hospitalised in a twin room with a shower and toilet. An adjustable curtain allows you to maintain the necessary or desired level of privacy. You will have free WiFi access.

For an additional fee and deposit, you can be accommodated in a single room, if one is available.

If you have private insurance, you will be hospitalised in the private ward, subject to availability, or you will have access to high-quality hotel services (with the exception of obstetrics). Your room is equipped with a television, telephone, coffee machine, safe and minibar.

If you have semi-private insurance, you will be hospitalised in a room with another patient. If you pay the surcharge for a single room, you will have the room to yourself. You will benefit from the specific services of the chosen ward (private or semi-private).

The parents' rooms are equipped with a changing table so that parents can actively participate in the care of their baby, accompanied by nursing staff. The facility also allows paediatric consultations to be held in the room, so that continuous care can be provided in a family environment. Upon request, you will be assigned a parents' room if one is available.

You can choose from a wide range of menus and request portions tailored to your appetite.

Meal times

• Morning from 7.15 a.m.
• Lunch from 11 a.m.
• Evening from 5 p.m.

If you have any food intolerances or allergies, please inform your nurse, who will pass on the information to the kitchen. 

The cafeteria - restaurant is located next to the main entrance.

Opening hours

• Every day from 6.30 a.m. to 8 p.m.

Located near the cafeteria at Sion Hospital, two vending machines offer hot and cold food and drinks to staff and the public 24 hours a day.
In the event of a pandemic or major events, special measures may be applied to the cafeteria's opening hours.

Visits to the paediatrics department (department for children and adolescent medicine) are permitted at any time. As parents, you can stay with your child during their hospital stay if you wish and if possible. The team of doctors and nurses use various pain relief methods to ensure that your child feels as little pain as possible.

In the event of a longer hospital stay, a teacher can participate in passing on information from the school to your child and accompany them if necessary.

The Theodora Foundation (visits by the Dream Doctors) and the associations
Les Pinceaux Magiques (silk painting) and Le Chariot Magique (games and playful activities) regularly visit young patients to distract them and give them a moment of pleasure.

Thanks to the support of the Doctor Emmanuelle de Wolff Foundation and the Kiwanis Club, the Valais Hospital has a place for parental care. For a small fee, parents of hospitalised children can be accommodated just a few minutes' walk from the hospital.

Hours: 1:00 p.m. to 4:00 p.m. and 6:30 p.m. to 8:00 p.m.

These hours may be restricted depending on the patient's health or care requirements.

Special authorisation may be granted by nursing staff outside these hours and for exceptional reasons.

• In private, semi-private and single rooms: from 10:00 a.m. to 8:00 p.m.
• In isolation rooms: please speak to the nursing team before entering the room.
• In intensive care: visits are permitted for family members, limited to a maximum of two people and for a short duration. Children are not permitted to visit.
• Paediatrics and neonatology: parents are permitted to visit throughout the day.
• Maternity ward: 1:30 p.m. to 4:00 p.m.

Care, therapy and examinations are essential to patient recovery. We thank you for your understanding when medical and therapeutic staff need to intervene during visiting hours.
In the event of a pandemic or major events, special measures may be applied to visiting hours and the number of people allowed per room may be limited.

Private mail

Mail is delivered once a day (in the morning).
Newspapers are available in the cafeteria and in the nursing units. You can also have your private newspaper subscription forwarded to your hospital address.

Post office counter

There is a post box in front of the main entrance, next to the car park ticket machines.

ATM

There is an ATM in the entrance hall.

Kiosk

You can buy newspapers, magazines and sweets at the kiosk in the entrance hall.

Opening hours

• Monday to Friday, 9 a.m. to 5 p.m.
• Saturday: closed
• Sunday and public holidays: 1 p.m. to 4 p.m. 

027 603 40 95

Flower shop

The flower shop is located next to the kiosk. The florist will be happy to help you choose a beautiful bouquet. For hygiene reasons, only cut flowers are allowed in the rooms. Flowers are not permitted in the intensive care unit or in the intermediate care unit (monitoring ward).

Opening hours

• Monday to Friday, 9 a.m. to 5 p.m.
• Saturday, Sunday and public holidays from 1 p.m. to 4 p.m.
• Public holidays: closed

027 603 40 95

Hairdresser

The hairdressing salon is located in the entrance hall behind the kiosk (entrance via the cafeteria). You can make an appointment by telephone. If necessary, the hairdresser can also come to your room for hair care.

Opening hours

• Tuesday and Thursday from 9.30 a.m. to 6 p.m.
• Friday from 9.30 a.m. to 1.30 p.m.

027 603 40 96

Ecumenical pastoral care is available to you and your relatives. You can contact pastoral care every day from 8 a.m. to 8 p.m. on 027 603 41 38 or via the nursing staff. Each member of the pastoral care team is integrated into the care dynamic and offers a dialogue on the various aspects of life on a human and spiritual level.

At your request or at the request of your family, a member of the pastoral care team is available for a conversation, prayer, communion, anointing of the sick or contact with a representative of your religion.

Prayer: practical aspects

A chapel behind the reception desk is available for a moment of reflection, regardless of your religious affiliation.

Communion
At your request, by registering on the coupon provided or contacting the department, it can be brought to your room from Monday to Friday and on Sunday mornings.

Church service
Mass is celebrated once a month and announced on posters. A time of reflection takes place on Tuesdays at 4:15 p.m.
However, you can also follow the mass from your room via the radio. Mass can also be heard on Sundays and public holidays at 9:00 a.m. (10:00 a.m. Protestant service) on Espace 2 (RTS) or watched on television on France 2 at 10:30 a.m. or on KTO at 10:00 a.m. (channel 62 on your television in your room).

Social workers are available to provide confidential assistance in resolving administrative, financial or psychosocial issues related to your hospital stay or outpatient treatment. You can contact them on 079 826 39 45 and 079 963 76 87 (a different telephone number for each location).

A group of volunteers is available to offer attentive and sympathetic conversation and a calm and supportive presence. You can ask the nursing team to pass on your request to the ACCOVIMO-Sion group for support by calling 079 928 06 07 or sending an email to sion(at)accovimo.ch.

If you are regularly cared for by relatives due to your state of health or loss of autonomy, the Association of Caregiving Relatives in Valais can accompany, advise and support these individuals and offer them discussion groups. Additional information is available at www.proches-aidants-valais.ch or by telephone on 027 321 28 28. Please do not hesitate to inform the care team about these relatives so that we can respond to their specific needs and integrate them into the care process.

The liaison nurse is available to

• inform you about the services offered by the Valais Health Network (accommodation in a nursing home, day care and home help, short stays, etc.)
• coordinate your care after discharge from hospital in accordance with your plan (return home, accommodation in a nursing home, short stays, etc.)
• refer you to service providers that meet your needs (Pro Senectute, EMERA, private leagues, associations, nursing homes, SMZ and Spitex, etc.)

If you would like to make use of these services, you can contact the nursing staff or contact the coordination office directly on 027 603 45 70 or by email at sion(at)secoss.ch.

Central French-speaking Valais - SOMEKO: 027 603 67 44 or by email at info(at)secoss.ch.

Please call 027 603 45 44 or write to objets.trouves(at)hopitalvs.ch. The office is located at the hospital reception. It is open from 7 a.m. to 7 p.m.