Your stay

Sion

SionYour stay

All hospital staff members are bound to maintain confidentiality. Our healthcare staff will do everything in their power to provide you with quality care. Please do not hesitate to contact the attendant nurse on your ward for any information.

If you wish to move around within the hospital, please inform the healthcare staff about where you are going so that you can be reached (medical visit, tests).

Your child’s stay

Visits to the paediatric unit are free and parents who wish to do so can stay, as far as is possible, with their child during his/her hospitalisation. The medical and nursing team is extremely focussed on managing pain and ensures that patients benefit from numerous painkilling techniques.

A teacher is available to ensure that children of school age do not fall too far behind during their stay in hospital.

The ‘Théodora’ foundation (clown shows in hospitals), and associations such as ‘Les Pinceaux Magiques’ (painting on silk) and ‘Le Chariot Magique’ (games) regularly visit our younger patients in order to distract them and liven up their day.

Information concerningyour stay

Room

If you are insured for treatment on the public ward, you will be accommodated in a two-bed room with a sink, shower and toilet. A movable screen ensures that each patient can have the privacy he/she needs or desires. You will be provided with a radio and with a telephone with a direct line out (prepaid card) and with Internet access, usable for a small fee.

It is possible to be accommodated in a single room if you provide an advance supplementary payment. However, single rooms are allocated as a priority to patients who are insured for treatment on the private or semi-private ward.

If you are insured for treatment on the private ward, you will be accommodated in a one-bed room with a sink, shower and toilet. You will be provided with a radio, a television and a telephone with a direct line out (prepaid card), with Internet access (usable for a small fee) and with various room services.

If you are insured for treatment on the semi-private ward, you will be accommodated in a room with another semi-private patient, or alone if you pay the fee for a single room. You will benefit from the same level of comfort and the same room services as on the private ward.

Multimedia

Radio

A headset is at your disposal, allowing you to listen to available programmes.

Television

There is a television in the lounge of most wards. You may rent a television by contacting reception, after having obtained the consent of the nurse responsible. The rental fee is payable to reception before you leave. Televisions are installed in the rooms on the private ward.
Please show consideration for your roommate’s need to rest and for their general well-being (volume level, resting times).

Telephone

Each patient is provided with his/her own landline telephone with a direct phone number. It works with a prepaid card which will be provided to you together with a set of instructions. You may be called directly in your room from 07:00 to 21:00.
There are telephone boxes in the entrance hall, close to the post office.
Use of mobile telephones is tolerated during your stay in hospital, unless the healthcare team advises against it. Mobile telephones are however prohibited in intensive care, in acute care, in the cardiology department and in medico-technical areas.

Internet

A PC with Internet access is available in the cafeteria. You will be charged a small fee for this service.
Internet access in your room is available at the rate of Fr. 10 a day (unlimited access). Provision of the following material:

  • Laptop pack: laptop + USB Modem key + power cord + extension
    or
  • USB Modem key

You should make your request/booking at reception, where you will be provided with the equipment, together with the ‘Terms and Conditions of Use’ document, which must be signed and returned to reception.

Services

Mail

Mail is distributed once a day, in the morning.
Various newspapers are at your disposal in the cafeteria.
You may receive your own newspaper by having your subscription redirected.

Post

A post box is at your disposal in the entrance hall.

Bank - Cashpoint

A cashpoint is at your disposal in the entrance hall.

Newsagents

In the entrance hall, a newsagents offers a range of newspapers, magazines and confectionery.

Opening hours
  • From Monday to Friday from 09:00 to 19:30.
  • Saturday, Sunday and Bank Holidays from 10:00 to 16:00.
  • Phone: +41 27 322 46 76

Florists

Next to the newsagents, you will find a florist who can advise you for a bouquet or a composition. For the sake of hygiene, only cut flowers are allowed in the rooms. Flowers are not permitted in intensive care, acute care or in the recovery room.

Opening hours
  • From Monday to Friday from 09:00 to 18:30.
  • Saturday, Sunday and Bank Holidays from 10:00 to 16:00.
  • Phone: +41 27 322 46 76.

Hairdressing

The hairdressing salon is located in the entrance hall, behind the newsagents (entry via the cafeteria). You may book an appointment over the phone. Should this be required, the hairdresser can also attend to you in your room.

Opening hours
  • Tuesday, Thursday from 08:30 to 18:00.
  • Friday from 08:30 to 13:30.
  • Phone: +41 27 603 40 96.

Cafeteria - Meals

The cafeteria is located next to the main entrance.

Opening hours
  • From Monday to Friday from 06:30 to 20:00.
  • Week-end and Bank Holidays from 06:30 to 20:00.
  • You will find a drinks dispenser in Accident & Emergency.

Meals

Unless your condition requires a particular diet, you may opt for one of the menus on offer. You may request a helping that is suited to your appetite (1/2 portion).

Meal times
  • Breakfast: from 07:15.
  • Lunch: from 11:00.
  • Dinner: from 17:00

If you have a specific diet or any food allergies, please inform your attendant nurse, who will pass on any instructions to the kitchen or, if necessary, to the dietician.

A particular diet may be prescribed to you by your doctor depending on your condition(s).

Spiritual life

Chaplaincy

A ‘chaplaincy team’ including a priest, a pastor, a deacon, both religious and lay, is at your disposal (T +41 27 603 41 38). It responds to patients’ spiritual needs through visits and personal meetings, maintaining respect for their personal convictions. The team will be happy, according to your wishes, to call upon the services of a minister from your religion or from your linguistic community. It can provide you, in each ward, with bibles and books for prayer and reflection.

Prayers at the patient’s bedside

At your request or at the request of your family, the chaplain may come to your room to talk to you or to pray. He may also give the Sacrament to any patient who desires it.

Psalm prayers

From Monday to Friday at 09:00 in the chapel.

Catholic mass

The mass is held in the chapel during the week and in the aula (hall) on Sundays; both are located in the entrance hall, behind reception. You can also follow the mass in your room on your radio headset.

Timetable
  • Tuesday and Wednesday: mass at 16:15 in the chapel.
  • Thursday: mass at 12:00 in the chapel.
  • Friday: mass and adoration at 16:15 in the chapel.
  • Sunday and Bank Holidays: mass at 09:30 in the aula (hall).

Protestant worship

  • Sunday and Bank Holidays at 10:00 on Espace 2 [RTS]

Communion

This can be brought to your room.

  • On weekdays between 09:00 and 11:00.
  • Sunday and Bank Holidays, after mass.

Questions

If you have any questions or any problem that needs solving, if you feel the need to be understood, supported, guided, do not hesitate to talk about it to your attending doctor, the nursing staff, the liaison nurse (T +41 27 603 45 70) or the chaplain (T +41 27 603 41 38), who will act on your requests or help you find solutions.

Question

If you have any questions or any problem that needs solving, if you feel the need to be understood, supported, guided, do not hesitate to talk about it to your attending doctor, the nursing staff, the liaison nurse (T +41 27 603 45 70) or the chaplain (T +41 27 603 41 38), who will act on your requests or help you find solutions.

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