Frequently Asked Questions
- Why do I receive a copy of the invoice from Spital Wallis?
- Why do I receive a copy of the invoice from the Institut Central des Hôpitaux
- What do I have to do with the copy of the invoice?
- What do I do if I do not agree with the invoice?
- I do not receive a code by SMS, what should I do?
- When I open the link, I get a message that the document is no longer available.
- I would like to receive the invoice copy by post in future. How should I proceed?
According to Article 42 paragraph 3, the Health Insurance Act (KVG) requires that Valais Hospital has to provide a copy of the invoice to the patient. This is provided via electronic invoice portal.
This is an invoice copy for your information, either for laboratory or pathology tests requested by your attending physician or another health institution, or for medical consultations.
The purpose of the invoice copy is to inform you about the services which have been billed by Valais Hospital to the insurance company. Valais Hospital has already sent the original invoice directly to your insurance company. No further steps need to be taken.
If you wish to dispute the bill, please contact the billing department of Valais Hospital directly.
The SMS will be sent to the mobile number provided by you at the the patient admission desk.
Please wait a few minutes. If you do not receive a code, please contact the Valais Hospital so that your cell phone number can be checked in the system and adjusted if necessary.
For data protection reasons, the invoice copy is made available for download for a maximum of 30 days and then deleted from the portal. Please contact the billing department of Valais Hospital directly if you need a copy of the invoice again.
Please inform the patient admission about your change request during your next visit to the hospital.