Rue Saint-Charles 14
If you need any information before you are admitted, please call the patient flow management unit on +41 (0)27 603 44 48.
Please call this number if you would also like to request a private, semi-private or single room.
Please go to hospital admissions at the time that you were given by your GP or by the hospital.
If you are required to fast for your tests or treatment, please do not eat, drink or smoke during the 6 hours prior to your arrival.
If you are being admitted on an emergency basis, you (or a family member or friend) will need to provide the required documents to the admissions office as soon as possible.
You will wear an ID bracelet during your stay at Valais Hospital. The nursing staff will explain:
Documents for the admissions office
Documents for the duty nurse
Please bring any items that you will need during your stay:
The hospital will provide you with bath linen and gowns designed specifically for your treatment.
The hospital provides laundry services for linen at a rate of CHF 20 + VAT per kg, although this excludes delicate items with specific washing requirements.
Please pack dentures, hearing aids, glasses and contact lenses safely and securely. The hospital accepts no liability for loss of personal items.
If you reside in Switzerland and have Swiss insurance, you do not need to pay a deposit.
This also applies if you have a payment guarantee. However, a deposit is needed if you require a single room (excluding the maternity unit).
Private and semi-private patients
Private and semi-private patients must pay a deposit if their insurance does not cover payment.
Private and semi-private patients are responsible for managing their insurance cover and obtaining a guarantee from their insurer that the costs will be covered.
International patients from EU countries
You will need to pay a deposit unless you have an EHIC card.
International patients from non-EU countries
You will need to pay a deposit.
Please call the admissions department on +41 (0)27 603 41 90 for more information about the guarantee deposit.
Hospital management accepts no liability for loss or theft during your stay.
Please do not bring any money or valuables with you during your stay.
If you have been admitted on an emergency basis, please leave your valuables with a member of your family or your representative.
If this is not possible, please speak to your designated nurse, who will store them safely at reception and provide you with a receipt to collect them later.