Sierre your stay
All hospital staff members are bound to maintain confidentiality. Our healthcare staff will do everything in their power to provide you with quality care. Please do not hesitate to contact the attendant nurse on your ward for any information.
If you wish to move around within the hospital, please inform the healthcare staff about where you are going so that you can be reached (medical visit, tests).
Information concerning your stay
Room
If you are insured for treatment on the public ward, you will be accommodated in a two-bed room. A movable screen ensures that each patient can have the privacy he/she needs or desires.
It is possible to be accommodated in a single room if you provide an advance supplementary payment. However, single rooms are allocated as a priority to patients who are insured for treatment on the private ward.
If you are insured for treatment on the private ward, you will be accommodated in a one-bed room. Upon admission, you must provide a certificate from your insurance company.
All the rooms in the hospital have big windows and a balcony. They are south-facing, so that they receive a large amount of natural light and offer you a magnificent view of the Alps. They are equipped with a bathroom with a sink, shower, toilet and hairdryer.Multimedia
Television and radio
Television with remote control and free access to all channels on the telenetwork. Radio to be requested from the nurse.
Telephone
Personal telephone, on which you can be reached directly in your room from 07:00 to 21:00, by dialling +41 27 6037 followed by your bed number.
Mobile telephones can cause medical equipment to malfunction. As a safety measure for patients, it is recommended that you avoid using them on the wards.
There is a telephone box in the entrance hall.Internet
A PC with Internet access is available in the entrance hall. You will be charged a small fee for this service.
Internet access in your room is available at the rate of Fr. 10 a day (unlimited access).
Provision of the following material:- Laptop pack: laptop + USB Modem key + power cord + extension or
- USB Modem key.
You should make your request/booking at reception, where you will be provided with the equipment, together with the ‘Terms and Conditions of Use’ document, which must be signed and returned to reception.
Services
Mail - Post - Cashpoint
Mail is distributed once a day, in the morning.
There is a post box and a cashpoint at your disposal in the entrance hall.
Various newspapers are at your disposal in the cafeteria. You may receive your own newspaper by having your subscription redirected.Newsagents and flower shop
The newsagents located on the forecourt of the hospital offers a range of newspapers, magazines and confectionery, which can also be delivered to your room (T +41 27 603 7799 or internal extension 7799). The newsagents also sells flowers. For the sake of hygiene, only cut flowers are allowed in the rooms. Flowers are not permitted in intermediate care units or in the recovery room.
Opening times
- Monday to Friday: 08:30 to 18:30
- Saturday, Sunday and Bank Holiday: 10:00 to 17:00
Hairdressing salon
This is located in the entrance hall, next to reception. You can book an appointment via the healthcare staff.
Medico-social service
A liaison nurse is available to help you:
- Solve personal and family problems connected to your hospitalisation.
- Organise your discharge from hospital (return home, home care, family help, placement in a medical and social institution etc.).
If you wish to use her services, please contact the healthcare staff.
Cafeteria – Meals
Cafeteria
Times
- Monday to Friday from 08:00 to 20:00
- Saturday from 09:00 to 20:00
- Sunday and Bank Holidays from 09:30 to 20:00
There is a drinks dispenser in the Accident & Emergency waiting room.
Meals
Unless your condition requires a particular diet, you may opt for one of the menus on offer. You may request a helping that is suited to your appetite (1/2 portion).
Meal times
- Breakfast: from 07:00
- Lunch: from 11:15
- Dinner: from 17:15
Upon request from a doctor, the dietician will attend to patients and will translate any dietary prescription into rations and menus that are suited to the patient’s condition, taking into account his/her tastes, eating habits and the presence of any disabilities. One of her priorities is to prevent and treat undernutrition, which is very frequent in a hospital environment. She is also responsible for the nutritional education of hospitalised patients and may continue to care for them as outpatients if necessary.
Spiritual life
A ‘chaplaincy team’ including a priest, a pastor, a deacon, both religious and lay, is at your disposal (phone: +41 27 603 76 98 or internal line: 7698). It responds to patients’ spiritual needs through visits and personal meetings, maintaining respect for their personal convictions. The team will be happy, according to your wishes, to call upon the services of a minister from your religion or from your linguistic community. It can provide you, in each ward, with bibles and books for prayer and reflection. Please contact the healthcare staff to arrange a personal meeting.
Timetable of masses
- At the weekend: Saturday at 16:00
- During the week: Monday – Wednesday at 16:00