You can obtain administrative information prior to your admission by calling +41 27 603 7792 from Monday to Friday between 06:30 and 20:00.
Please come to the hospital reception centre (next to Accident & Emergency) at the time specified by your referring doctor or by the hospital. Generally, admissions take place between 06:30 and 10:00 and between 14:00 and 15:00.
If you are required to have fasted before your admission, you must neither drink, nor eat, nor smoke, for the 6 hours preceding your admission.
If you are admitted in an emergency, formalities will be kept to a minimum; you or someone you know will however have to present the requisite documents to the admissions office as soon as possible.
A welcome brochure has been drawn up for your attention containing information useful to you during your stay. Please ask for it at the admissions office.
Sierre Your admission
Information concerning your arrival
Documents required
In order to help us during your stay in hospital, we would be grateful if you could provide the following documents:
To the Reception Centre
- Request for admission from the doctor or transfer letter from the referring institution.
- Health/accident insurance card.
- Official ID (identity card, passport, driving licence or residence permit).
- At least two telephone numbers of family members or friends who may be reached at any time.
To the Ward Nurse
- List of medicines taken at home.
- Any document indicating an allergy.
- Radiographies, transfer letter and other medical documents in your possession (blood group card, anticoagulation card…)
Personal belongings
Please only bring with you personal belongings that are necessary for your stay in hospital:
- Underwear
- Pyjamas or nightgown
- Dressing gown and/or sportswear
- Woollen sweater
- Slippers or trainers
- Toiletries
- Spectacles
- Personal medicines
- Reading material if you so wish.
The hospital will provide you with towels, flannels and hospital gowns. The hospital does not provide cleaning services for private clothing.
Your dentures/hearing aids and your glasses/contact lenses must be carefully put away; the hospital may in no case be held responsible for their loss.Money and valuable objects
Our management cannot accept responsibility if any object goes missing, is lost or is stolen. We ask you not to bring any money or valuable objects with you during your stay in hospital.
If you have been admitted as an emergency, you must hand over all money and valuable objects to a member of your family. Should this not be possible, you may deposit them with the receptionists, who will provide you with a receipt.Deposit
Public Ward
- No deposit is required if you are resident in Switzerland and affiliated to a Swiss insurance company. The same applies if you have a payment guarantee.
- Single room: a deposit will be required.
Private and Semi-Private Ward
- We will ask you to provide a deposit if your insurance does not guarantee payment for a private or semi-private ward.
- If you transfer from a public room to a private or semi-private room or vice versa, as well as if you transfer between two different sites, your whole stay will be invoiced according to private or semi-private rates.
- Patients who are accommodated in private or semi-private wards are responsible for checking their insurance cover in order to ensure that the costs will be covered by their insurer.
Foreign Patients from the European Community
- A down payment will be required if you do not have your European card.
Foreign Patients from Outside the European Community
- A down payment will be required.
If you have any questions regarding the deposit, please call admissions at the following number: +41 27 603 77 92.