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027 604 33 33

Visp Your admission

Your hospital admission has been arranged with your primary care physician. Generally, inpatient admissions take place in the afternoon, while outpatient admissions take place in the morning starting at 7:00 a.m.
Please report to our admissions office, located on the ground floor, at the time agreed upon with your doctor.

Once you have checked in or upon the staff’s instructions, you may settle into your room. The ward’s assigned nurses who will be caring for you will introduce themselves by name and title and, during the admission interview, will inform you about the daily routine, how the ward operates, upcoming procedures, etc. Please feel free to share any concerns or questions with your care team as soon as you are admitted. If you have a living will, please inform your attending physician as soon as possible.
If you are required to fast prior to admission, please note that you must not eat, drink, or smoke for the 6 hours preceding admission.

In the event of an emergency admission, paperwork is kept to a minimum. However, the necessary documents must be submitted later by you or a family member to the admissions office as soon as possible.

You will find a wealth of useful information and advice regarding your admission and stay in the hospital in this brochure "Das Spitalzentrum Oberwallis von A bis Z".

Information concerning your arrival

  • Documents required


    To ensure a quick and easy admission process, please bring the following documents:

    • Referral letter or admission request from your primary care physician
    • Identification documents (ID card, residence permit)
    • Health insurance card from your health insurance provider
    • Accident report from your accident insurance, including claim number and date of the accident
    • Blood type card
    • Blood sugar logbook
    • Vaccination record
    • Allergy record (if available)
    • Anticoagulation card, medication card (if available)
    • Medical certificates, X-rays, and any laboratory results
    • In the case of a birth, we require the following additional documents for civil registration:

    Swiss citizens: family register

    • Foreign citizens: marriage certificate, residence permits, and passports of both parents

    Unmarried parents:

    • The mother’s civil status certificate
    • The father’s acknowledgment of paternity

  • Personal belongings

    What to bring for your hospital stay:

    • Any medications you are taking or a list of them
    • Toiletries and personal care items
    • Comfortable, closed-toe slippers
    • Underwear
    • Pajamas or a nightgown
    • A tracksuit, loungewear, or a bathrobe
    • Books or magazines
    • Headphones, a cell phone, a charging cable, or a USB cable

    Due to limited space in patient rooms, we recommend that you bring only what is strictly necessary.
    The hospital provides towels, washcloths, and hospital gowns. Personal laundry can be washed for a fee.
    Dentures, hearing aids, glasses/contact lenses, jewelry, and valuables must always be kept in a safe place. The hospital assumes no liability for loss.
    If necessary, our safe is available for your use. If you wish to use this service, please contact the patient reception desk on the ground floor.

  • Coverage guarantee and security deposit

    We recommend that you check with your health or accident insurance provider in advance to confirm that the treatment you desire is covered. If there is no coverage guarantee from a health insurance provider or insurer for private service supplements, as well as for patients residing abroad, an advance payment corresponding to the estimated cost must be made.

    General Ward
    No deposit (sum of money paid to the hospital as a guarantee) is required from patients residing in Switzerland who have Swiss health insurance.
    The same applies to patients with a valid guarantee of full coverage.

    Semi-private and private wards
    A deposit is required if your insurance cannot provide a payment guarantee for the semi-private or private ward.
    The costs associated with treatment in the semi-private and private wards are entirely the patient’s responsibility if the insurance does not cover them.
    For more information, please contact the admissions office at +41 (0)27 604 20 14.

    Foreign patients from the European Union
    A deposit will be required if you do not have a valid European Health Insurance Card.

    Foreign patients from countries outside the European Union
    You will be required to provide a deposit.

  • Money and valuable objects

    The Valais Hospital accepts no liability for theft or loss.
    We ask that you refrain from bringing money or valuables to the hospital whenever possible.
    In exceptional cases, valuables may be handed over and deposited at the “Patient Admissions” desk located in the lobby.

    If you are admitted to the emergency department, please entrust your valuables to a family member or friend.
    If this is not possible, please contact the nursing staff in charge of your ward.

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