Contact

027 604 33 33

Brig Your admission

If you have any questions in advance about your upcoming hospital stay, we will be happy to help you on +41 27 604 33 33.  

Your admission to the hospital will be discussed with your attending physician. As a rule, inpatient admissions tend to take place in the afternoon, outpatient admissions in the morning from 07:00.
Please come to our patient reception on the first floor at the time agreed with your doctor. 
After your registration and various formalities, you will be picked up by the staff of the department and accompanied to your room. The nurses of the department who will be taking care of you will introduce themselves to you by name and function and will inform you about the daily routine, the operation of the ward, upcoming interventions, etc. during the admission interview. Do not hesitate to inform your treatment team of your concerns, wishes or questions upon admission. If you have a so-called living will, please inform your attending physician about it at an early stage. 

If it is stated that you must be fasting on admission to hospital, you must not eat, drink or smoke for 6 hours beforehand.

If you are admitted as an emergency, the formalities are kept to a minimum. However, the necessary documents must be submitted subsequently by you or a relative to the patient admission office as soon as possible.

You will find lots of helpful information and tips on your hospital admission and stay under "Das Spitalzentrum Oberwallis von A bis Z".

Information concerning your arrival

  • Documents required


    To ensure that your admission runs smoothly, please bring the following with you:

    • Referral or admission request from your attending physician
    • Personal identification documents (identity card, residence permit)
    • Insurance card from your health insurance company or insurer
    • Accident report from your accident insurance company with claim number and date of accident
    • Blood group card
    • Blood sugar control booklet
    • Vaccination card
    • Allergy passport, if available
    • Anticoagulation card, medication card, if available
    • Any medical certificates, X-ray images and laboratory results

    For births, we also require the following documents for the registry office

    • Swiss women: family register
    • Foreign women: marriage certificate, residence permit and passports of both parents

    Unmarried

    • Civil status certificate of the woman
    • Acknowledgement of paternity by the man

     

  • Personal belongings

    Here are a few tips on what to bring with you for your hospital stay:

    •  Medications you are taking or a list of them
    • Toiletries/cosmetics
    • Comfortable, closed slippers
    • Underwear
    • Pyjamas or nightdress
    • Tracksuit, loungewear or dressing gown
    • Books or magazines
    • Headphones, mobile phone

    Due to limited space in the patient rooms, we recommend that you only bring the most essential personal items with you. 

    The hospital will provide you with towels, washcloths and hospital gowns. 

    Personal laundry can be washed for a fee.

    Dentures, hearing aids, glasses/contact lenses, jewellery and valuables must always be kept safe. The hospital accepts no liability for loss.

    If necessary, you can use our hospital safe. If you would like to take advantage of this offer, please report to the patient admission desk on the ground floor.

  • Money and valuable objects

    The Valais Hospital accepts no liability in the event of theft or loss.

    We kindly ask you not to bring any money or valuables with you to the hospital if possible. In exceptional cases, money and valuables can be handed in and deposited at the ‘Patient Admission’ desk in the entrance hall.

    If you are admitted as an emergency case, please give your money and valuables to a relative.

    If this is not possible, please contact the nurse in charge of your ward.

  • Deposit

    We obtain all necessary cost approvals for patients residing in Switzerland directly from your health insurance company or insurer. We recommend that you check with your health or accident insurance provider in advance to clarify whether the treatment you require is covered. If there is no guarantee of cost coverage from a health insurance provider or insurance company for additional private services or for patients residing abroad, an advance payment equal to the estimated costs must be made.

    General ward

    • Patients who are resident in Switzerland and have Swiss health insurance are not required to pay a deposit (a certain amount of money that serves as security for the hospital).
      The same applies to patients who have valid, comprehensive cost coverage.

    Semi-private and private wards

    • A deposit is required if your insurance cannot provide any guarantee of payment for the semi-private or private ward. 
      The costs associated with private and semi-private treatment are entirely the responsibility of the patient if the insurance does not cover them. For more information, please contact the patient admissions department on +41 (0)27 604 20 12.

    Foreign patients from the European Union

    • A deposit will be required if you do not have a valid European insurance card.

    Foreign patients from outside the European Union

    • A deposit will be required.A down payment will be required.

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