Martigny Your admission

To obtain administrative information prior to your admission, please call +41 27 603 96 00.

Please come to the hospital’s admissions office at the time specified by your referring doctor or by the hospital.

If you are required to have fasted before your admission, you must neither drink, nor eat, nor smoke, for the 6 hours preceding your admission.

If you are admitted in an emergency, formalities will be kept to a minimum; you or someone you know will however have to present the requisite documents to the admissions office as soon as possible.

A welcome brochure has been drawn up for your attention containing information useful to you during your stay. You may ask for it at the admissions office.

Information concerning your arrival

  • Documents required

    In order to help us during your stay in the hospital, we would be grateful if you could provide the following documents:

    To the admissions office

    • Request for admission from the doctor or transfer letter from the referring institution.
    • Valid official ID (identity card, passport, residency permit or driving licence).
    • Health/accident insurance card (basic + supplementary).
    • At least two telephone numbers of family members or friends who may be reached at any time.

    To the ward nurse

    • List of medicines taken at home.
    • Any document indicating an allergy.
    • Radiographies, transfer letter and other medical documents in your possession (blood group card, anticoagulation card…)
  • Personal belongings

    Please only bring with you personal belongings that are necessary for your stay in hospital:

    • Underwear
    • Pyjamas or nightgown
    • Dressing gown and/or sportswear
    • Woollen sweater
    • Slippers and sneakers (closed shoes)
    • Toiletries
    • Spectacles
    • Personal medicines
    • Reading material if you wish.

    The hospital will provide you with towels, flannels and hospital gowns. The hospital does not provide cleaning services for private clothing.

    Your dentures/hearing aids and your glasses/contact lenses must be carefully put away; the hospital may in no case be held responsible for their loss.

  • Money and valuable objects

    Our management cannot accept responsibility if any object goes missing, is lost or is stolen. We ask you not to bring any money or valuable objects with you during your stay in hospital.

    If you have been admitted in an emergency, you must hand over all money and valuable objects to a member of your family. Should this not be possible, you may deposit them with the receptionists, who will provide you with a receipt.

  • Deposit

    Public ward

    • No deposit is required if you are resident in Switzerland and affiliated to a Swiss insurance company. The same applies if you have a payment guarantee.
    • Single room: a deposit will be required.

    Private and semi-private ward

    • We will ask you to provide a deposit if your insurance does not guarantee payment for a private or semi-private ward.
    • Patients who are accommodated in private or semi-private wards are responsible for checking their insurance cover in order to ensure that the costs will be covered by their insurer.

    Foreign patients from the European Community

    • A down payment will be required if you do not have your European card.

    Foreign patients from outside the European Community

    • A down payment will be required.